FAQ

FAQ on Products

1. What is different about Jaq Jaq Bird?

It's all in our innovative products!

A. Our baby essentials and some of our art products are made with exclusive coating for Jaq Jaq Bird®, PoetiCoat™ which is a water & stain resistant coating that is weaved into the fibers of our fabric construction. It does not fade or crack. In fact, it's barely noticeable. FDA approved (except the Perfect Wet Pouch™ which has an inner lining), our coating is BPA, PVC & phthalate free. Machine washable, and dishwasher safe,(snack pouch) don't be fooled by the lightweight fabric: it's sturdy, marked by staying power.

B. Chalks: ButterStix™ patented is truly one of its kind, it has zero-dust. It is food safe so you can use it on dishes, glasses, containers, lunchboxes etc. Works on most non-porous surface such as dry erase boards, chalk boards, walls, etc. Of course it works on all our chalk related products such as the Chalk Table Runner™, Chalk A Doodle Book ™, The Original Chalk Mat™. It is not meant to be only for kids, but serious artists use our chalks too. 

2. Can I use traditional chalks on Jaq Jaq Bird Chalk related products?

Yes! you can use traditonal chalks on our products, just don't use side-walk chalks because they will scratch the surface. But, be forewarned,  once you use ButterStix™, you won't want to go back!

3. Help! ButterStix™ will not erase!

Because The ButterStix® has no dust, it  might leave  "ghost chalk marks" from the oil that is contained in the chalk. Please note, ButterStix® will "ghost" from time to time, but this is a normal, especially after using the chalks repeatedly on the same surface.

When used on Chalkboard Paint or Chalkboard Painted surfaces, Butterstix® can leave a permanent "shadowing" when removed. Although depending on the surface, it can sometimes be removed completely with a Magic Eraser sometimes it will permanently leave a remnant of your project. Nowadays, there are many different types of decorative "chalkboards". As many would seem as if they are non-porous, unless the fame is actually some material like a slate or metal, most likely they have been covered with a chalkboard paint-like material at the manufacturer. Therefore, it almost always can leave the shadowing behind. Please keep that in mind if you use them in your home.

 5. Is your ButterStix® and Chalk Books patented?

Chalk Books has been submitted for utility patent in USA and internationally. Yes, on the Butterstix® it sure is and we are in the middle of receiving our international patent. So please respect this small mom & pop business and don't try to copy the product because it took us many years, sweat and tears to improve and perfect it, we ask you to respect small businesses like Jaq Jaq Bird by supporting  and working with us: we love to collaborate with other brands and companies so please contact us for any product inquiries at:  creativekidssouthafrica@gmail.com

FAQ on the website

What kind of payment do you take?

You can purchase our products in our web store. We accept credit card payments using  Visa and Master Card on our website. 

Do you ship international?  

At this stage we ship to South Africa via our website. For shipments to neighboring countries please contact us via email at creativekidssouthafrica@gmail.com. For shipments to the US and Canada please visit www.jaqjaqbird.com.

What is your return and exchange policy?

All sales from Jaq Jaq Bird are final. However, we want you to be happy with your purchase! If you are not completely satisfied with your order, please contact us at creativekidssouthafrica@gmail.com.